Kids Matters are now offering Telehealth services to help your child and family continue the therapy process and continue to get great outcomes. We are currently offering a combination of Telehealth services and face to face clinic services for those who are able to listen and follow directions.

We are currently using the paid Telehealth version of Zoom which compliant with the Health Insurance Portability and Accountability Act USA (HIPAA). It is user friendly and versatile for different styles of occupational therapy.

What is Telehealth?

Telehealth refers to a range of service delivery options that can be delivered over a distance, rather than in person. It may include video conferencing over a platform like Zoom, telephone, WhatsApp, Viber and home programs or social stories that are explained and delivered over the phone or Zoom.

How does it work?

If you already have appointments booked for the coming weeks someone will be in contact with you to discuss Telehealth. Alternatively, you can contact us on 3392 6133.

Once you have agreed to participate in a Telehealth session, you will receive an email with set-up instructions; how to create a Zoom account and how to download Zoom.

Before your appointment, you will receive notification from your therapist with a link to join the ‘meeting’.

If you are a new client please complete the new client enquiry form and one of our friendly reception staff will be in touch with you to discuss availability.

What will you need?

A laptop, iPad or phone with camera/webcam, speaker and microphone (please note most modern devices have these in-built).

In the first session, your OT will go through a home set up checklist with you. This will identify the best way for you to set-up for each session things that you have at home that can be used in your or if you might benefit from purchasing some resources.

What Occupational Therapy services can be offered via Telehealth?

  • Assessment and feedback
  • Therapy session
  • Parent coaching
  • Home programs
  • Resources

Not sure if Telehealth will be effective for your child?

If you are unsure how Telehealth could work for your child, please feel free to give us a call and we can discuss your concerns.  Our therapists have already reported some great results using Telehealth which can be seen in some of the examples below.

There is considerable evidence to suggest that Telehealth services may be as effective as face-to-face interventions.

How much does Telehealth cost?

Please refer to our Schedule of Fees.

Telehealth examples from Kids Matters OTs

“one of my clients commented how impressed he was with how we can teach and play together online. Before he did it, he said he couldn’t imagine how it would work but in his opinion it was ‘just as good as in the clinic’.”

– Julia Eggles

“I have been pleasantly surprised by the kids’ responses. I have seen many of them excited about showing me their toys and looking very confident in their interactions through the camera.”

– Monica Zuniga

“I completed a Zoom session with a 5year old who engaged really well over the computer. He was eager to show me his toys and drawings and the areas around the house that he plays in. He also liked the shared white board feature on Zoom.”

– Emma Wesche

“When shadowing a session of Cameron’s I noticed the child was really engaged and participated so well, pretending to feed Cameron through the camera. Both Cameron and the client loved the virtual backgrounds and found them really supportive for developing communication.”

– Amelia Greenway

“Parents have found our assistance in setting up routines very helpful. They have also appreciated the guidance in using available resources and regular home activities as opportunities to keep building skills. One mum has expressly reported how grateful she and her husband are for us being available in these challenging times.”

– Monica Zuniga

“I had a session where the mum was able to read a story about a dinosaur going to the toilet and I could model this with Dorothy the Dinosaur. The child was really engaged and laughed and smiled at Dorothy going to the toilet. I find that it’s as if I am in the room and the child responds to my voice, using the camera to interact with me.”

– Amelia Greenway

“One of clients Mum’s sent me a picture and said ‘XXX really insisted me to take her picture and send it to you.’ It was the child with a big smile and thumbs up in front of the homework she had just completed. This melted my heart.”

– Monica Zuniga


Kids Matters take your security seriously. We are aware that Zoom has had some security concerns and they have also been making fixes to rectify this. We have upgraded all of our accounts to Zoom for Healthcare which is HIPAA (signed BAA) and PIPEDA/PHIPA compliant with end-to-end, 256-bit AES encryption.

All of our therapists are also following the below guidelines to maintain optimal security:

  • Using a new Meeting link for each appointment.
  • Using a custom password for each appointment.
  • Setting up a waiting room for each appointment. If someone joins the waiting room who should not be there, they can’t get in. They are ignored or declined entry and cannot see or hear anything.
  • Choosing not to record the session. If you record the data, it must run through the Zoom servers. If you don’t record, it just goes between you and the therapist.

Please click here to read more about Zoom’s security.

Call us on 07 3392 6133 or email [email protected]